+1 (234) 566-0007, +1 (408) 332-3580
smithhr@smith-hith.com
Trusted Technology. Proven Expertise. Global Delivery.

Digital Marketing

Specialized IT support for transportation, warehousing, fleet operations, and supply chain environments with 24/7 critical incident coverage.

TMS & WMS Support

  • TMS login failures
  • WMS performance issues
  • TMS–WMS API integrations
  • EDI feed failures with trading partners
  • Chargeback risk prevention workflows

Fleet & Connectivity

  • Fleet tracking platform support
  • ELD compliance systems
  • Depot WAN connectivity
  • Warehouse Wi-Fi for RF scanners
  • 24/7 on-call incident response

Warehouse Devices

  • Handheld barcode scanner troubleshooting
  • Zebra label printer issues
  • Dispatch bay printing outages
  • 10% spare scanner buffer rule
  • Device replacement coordination

Priority & SLA Management

  • P1 escalation for active dispatch bay label failures
  • Critical EDI outage escalations
  • Live shipment visibility incidents
  • Warehouse outage rapid response
  • 24/7 SLA coverage model

Logistics-Specific Compliance Controls

Includes ELD paper log fallback for legal compliance, missed retailer status update prevention, and rapid recovery procedures for dispatch-critical operations involving partners such as Amazon or Tesco.