UI/UX design sample for an IT Support Portal built specifically around healthcare IT workflows and support operations.
Includes organization context, smart search functionality, and authenticated user identity access.
Left sidebar includes category navigation and live ticket counts, with KPI metrics for open tickets, response time, resolved today, and active P1 incidents.
Ticket list includes priority badges, status indicators, detailed incident view, SLA tracking, knowledge base links, and AI resolution assistance.
P1 tickets highlighted in red, overdue SLA alerts emphasized, paper downtime procedures referenced in ticket details, and direct linkage to healthcare knowledge base articles.